A-Patient Rights Office
In our Patient Rights offices, we evaluate the feedback from you in accordance with the quality standards and provide service to you in order to provide satisfaction-oriented return as soon as possible. Our Patient Rights Specialists in our offices consist of experts who have received training within the scope of the “Patient Rights Implementation Circular” issued by the Provincial Health Directorate.
It is always our priority to welcome the feedback of our patients. All your feedback is followed by our senior managers. Your feedback is evaluated on a holistic basis with the relevant department managers. While evaluating, we act according to Patient Rights and satisfaction principles. We conclude your feedback effectively and on time, and provide feedback to you about the decisions and results made. We record and store all feedback, solutions and improvements made in the system with a unique reference number for you.
You can report your feedback through the "E-Complaint" "E-Suggestion" and "E-Thank" section on our website, fill out the questionnaire forms on the floors and waiting rooms, answer digital questionnaires transmitted after receiving service from our hospitals or directly to the Patient Rights Office in our hospitals. you can visit. We will be pleased to contact you as soon as possible after your notification.
B-Patient Rights Policy
Patient rights aim to protect human health at a high level and to provide high quality health services. Our hospital has been prepared to inform you about the rights you have, the responsibilities to be fulfilled during the service procurement, and to ensure that the service you will receive is the best possible, taking advantage of the Republic of Turkey Ministry of Health Patient Rights Regulation and under the guidance of the rules determined by the World Declaration of Patient Rights.
1-General utilization of service: Benefiting from health services within the framework of the principles of Justice and Equity. They have the right to receive services regardless of race, language, religion and sect, gender, philosophical belief, economic and social conditions.
2-Information and requesting information: They have the right to learn all kinds of health services and facilities and to request all kinds of information regarding the state of health verbally or in writing.
3-Selecting and changing the health institution and its personnel: They have the right to choose and change the health institution and to benefit from the health services provided in the health facility of its choice, to learn the identities, duties and titles of the doctors and other healthcare professionals who will provide and provide health services, choose and change them.
4-Privacy: They have the right to receive all kinds of health services in an environment suitable for confidentiality.
5-Rejection, cessation and consent: They have the right to refuse the treatment, to request it to be stopped, to obtain consent for medical interventions and to benefit from the service within the framework of consent.
6-Security: They have the right to receive health services in a safe environment.
7-Being able to fulfill religious responsibilities: They have the right to fulfill its bottom responsibilities within the limits of the health facility's possibilities and within the framework of the measures taken by the administration.
8-Respect for humanitarian values, comfort to be respected: They have the right to receive a health service with respect, care and attention, in a friendly, gentle, compassionate environment, with all hygienic conditions and without noisy and disturbing factors.
9-Visiting and having companions: They have the right to accept visitors within the framework of the procedures and principles determined by the health institutions, to have a companion if deemed appropriate by the physician, within the limits of the legislation and the health institution.
10- Right of application, complaint and litigation: In case of violation of their rights, they have the right to use all kinds of applications, complaints and lawsuits within the framework of the legislation.
YOUR RESPONSIBILITIES
1-General responsibilities
a) People should do their best to take care of their own health and follow the advice given for a healthy life.
b) If the person is suitable, they can donate blood or donate organs.
c) In simple cases, people should take care of themselves.
2-Social security status
a) The patient has to inform the changes in health, social security and personal information in a timely manner.
3-Notifying healthcare professionals
The patient must comply with the rules and practices of the health institution to which they applied.
b) The patient is expected to be in cooperation with healthcare professionals during the treatment and care process.
c) If the patient is benefiting from a health institution that provides appointment services, he / she must comply with the date and time of the appointment and inform the relevant places about the changes.
d) The patient should respect the rights of hospital staff, other patients and visitors.
e) The patient has to compensate for the damage caused to hospital supplies.
4-Complying with the recommendations about treatment
a) The patient should listen carefully to advice on treatment and medication and ask about places that they cannot understand.
b) If the patient is unable to comply with the recommendations regarding treatment, he / she should inform his doctor.
c) The patient should state whether they have correctly understood the health care and post-discharge care plan as expected.
d) The patient is responsible for the consequences of refusing the treatment or not following the recommendations.
